Community Care East York believes, supports and vigorously promotes the rights of clients and will ensure that clients are free to exercise these rights in an atmosphere that is free of pressure, control, punishment and discrimination. These rights are as follows:

Courteous and Respectful Care	You have the right to be treated in a manner that is free from mental, physical or financial abuse
Respect for Dignity and Privacy	You have the right to be treated in a manner that respects your privacy, dignity and supports your independence.
Recognition of Client Individuality	You have the right to be treated in a manner that recognizes your individuality, responds sensitively to your needs and preferences, and respects your cultural, ethnic, and spiritual values.
Right to Information	You have the right to information about the services provided to you including the right to request access to your personal records.
Right to Refuse Service	You have the right to give or refuse consent to the provision of any community care service.
Right to Participate in Assessment and Service Planning	You have the right to participate with your service provider in determining needs, in deciding how to provide services, and in any reviews or revisions.
Right to Express Concerns and Appeal Decisions	You have the right to raise concerns, recommend changes and appeal any decisions related to the services that you receive without fear of unfair treatment or being forced to agree to an action unwillingly. You are encouraged to direct any concern or appeal to the appropriate program Supervisor or Director and you may choose to pursue any concern or appeal to the level of the Executive Director, Board Chair and / or the Health Services Appeal Review Board (HSARB) of the Ministry of Health and Long Term Care.
Right to Confidentiality	You have the right to have your personal and service information kept confidential

 

Please note: "Client" refers to anyone who participates in activities and/or receives the services of Community Care East York.